Refund policy

Custom-made, personalised, or made-to-order products are non-refundable and cannot be returned unless they are faulty, damaged, or incorrectly supplied.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@echoyagifts.com.

Items sent back without prior approval will not be accepted.

If you have any questions about returns, you can always contact us at support@echoyagifts.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If your item is faulty, damaged, or has a confirmed quality issue, you may be eligible for a refund. In this case, Echoya will be responsible for the return shipping cost.

Please contact us with your order number and photos of the issue so we can assess and assist with the return process.

Exchanges

 
Due to the personalised nature of custom-made products, we do not accept exchanges for change of mind, incorrect selection, or customer-provided errors. Exchanges are only available if the item is faulty, damaged, or incorrectly supplied.

Refunds 

If your item is confirmed to be faulty, damaged, or has a quality issue, and your refund request is approved, the refund will be issued to your original payment method within 10 business days.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@echoyagifts.com.